Frequently asked questions
Welcome to our LGeOO Frequently asked questions (FAQ) and inquiries Section: Our FAQ Section is designed to provide you with all the answers to your questions.
Some of our most frequently inquired topics are:
- What is our location and the contact details?
- What are the hours of operation?
- What is the method of payment?
- Where from and when will the order be shipped?
- What shipping carriers do we use?
- How to track your order?
- When to track your order/package?
- How to estimate the delivery time for your package?
- Which countries do we ship to outside the USA?
- Are we able to send your order to another recipient?
- What if you changed your mind and you want to cancel the order?
- What to do if you received a wrong item?
- What to do if the item is damaged in the package?
- Do you get warranty for the item?
- Will the carrier leave the product at your door step, if you are not able to sign it?
Our location and contact details: ~ Back To Top!
LGEOO
47 Hall Street
3rd Floor
Brooklyn, NY 11205
Phones: 1 (800) 950 5035 (toll free), 1 (212) 784 6229
47 Hall Street
3rd Floor
Brooklyn, NY 11205
Phones: 1 (800) 950 5035 (toll free), 1 (212) 784 6229
Hours of operation: ~ Back To Top!
Monday through Friday, 12:00pm – 7:00pm
Saturdays, 1:00pm-5:00pm
Saturdays, 1:00pm-5:00pm
Forms of payment accepted: ~ Back To Top!
The most preferable way to pay is through PayPal & Google Check Out.
We do accept major credit cards (Visa, Master card, American express and Discovery) and money orders.
Where from and when will the order be shipped? ~ Back To Top!
We ship the products within 24 hours after payment is received.
The order will be shipped from our warehouse which is located in Brooklyn, NY.
The order will be shipped from our warehouse which is located in Brooklyn, NY.
What shipping carriers do we use? ~ Back To Top!
Our major shipping carriers are FedEx (ground) and USPS. All orders will be shipped through their services unless otherwise requested by the buyer.
How to track your order? ~ Back To Top!
Once the shipping label is printed out, you will get a confirmation email with your address and order details with an appropriate carrier tracking number. You can track your order through Fedex.com or USPS.com.
When to track your order/package ~ Back To Top!
All ready packages are picked up at 5 pm every day. You will be able to track your order/package a day after; there may be some delays with USPS tracking updates for domestic and international orders. For further assistance with your tracking info, please do not hesitate to call us.
Estimated delivery time for your package? ~ Back To Top!
The estimated delivery time for FedEx ground service varies between 1-7 business days.
USPS priority mail takes 3-5 business days, first class mail 5 -7 business days across the continental area (48 states).
USPS priority mail takes 3-5 business days, first class mail 5 -7 business days across the continental area (48 states).
Where do we ship internationally? ~ Back To Top!
We only sell and ship products to the following areas and countries in the world:
North and South America, European Union, Australia and New Zeeland, Japan, South Africa.
Please note: no Televisions for international shipping as well as the item which exceeds 25 lbs.
(this applies to Hawaii, Alaska and Common wealth territories of the USA).
North and South America, European Union, Australia and New Zeeland, Japan, South Africa.
Please note: no Televisions for international shipping as well as the item which exceeds 25 lbs.
(this applies to Hawaii, Alaska and Common wealth territories of the USA).
Can we send your order to another recipient? ~ Back To Top!
If you pay with credit card, we will contact you to confirm the shipping adress before we actually ship the item(s). In any other case, if you pay with paypal or google check out, we will ship the item(s) immediatelly.
Did you change your mind and you want to cancel the order? ~ Back To Top!
Please contact us before we process the shipment to cancel the order. Once the item leaves the warehouse, there will be additional charges to cancel and/or send the package back to us. The buyer will be billed based on the actual shipping fee
What to do if you received a wrong item? ~ Back To Top!
In case you received the item which you never ordered, please do not open it and contact us ASAP. We will provide you with a return shipping label at your e-mail address for the replacement. Once the wrong item arrives at our shipping department, we will be sending your correct item with expedited shipping service.
What to do if the item is damaged in the package? ~ Back To Top!
If the item is damaged in the package, please contact us right away. We will ask to the carrier to provide a return call tag label, issued in regards to our claim to reship the TV back to us, or we will e-mail you a pre-paid shipping label for the return. We will either send you a replacement (if the item is in stock), or we will send you refund.
Do I get warranty for the item? ~ Back To Top!
We do not grant any warranty by ourselves. You can buy the warranty from Square Trade.
Most of the Brands do provide manufacturer warranty.
For further warranty information, please contact us.
Most of the Brands do provide manufacturer warranty.
For further warranty information, please contact us.
Will the carrier leave the product at your door step, if you are not able to sign it? ~ Back To Top!
Please note: All TVs and other items with more than $50 value are insured and marked with a signature confirmation: it is necessary for a receiver, whose name is on the shipping label signs the item, unless otherwise requested by the buyer. In case a buyer asks for a cancellation of the signature request, we will not be responsible for any damages or losses.
